Jarden Corporation Customer Care Representative in Boulder, Colorado
Live, Learn, Work and PlaySales Coordinator/Customer Care PositionCompany Overview
For over two decades, Eco-Products has been providing customers with better choices by producing foodservice packaging and paper products made from renewable resources and recycled content. All of our products are made with materials that are gentler on the planet, and we continually strive to drive innovation in our field in all areas of sustainability. Our goal is to build a vibrant business on sustainable business practices, serving as an example to others and leading change in our industry and local communities wherever we operate.
Summary of Position
The Sales Coordinator/Customer Care position is involved in all facets of customer service, purchase order management and sales support. This position will perform customer service activities for distributor sales along with end user sales including; order entry, EDI order process, inside sales support, in addition to performing customer service functions and sales support activities as requested.
Reports To: Customer Care Manager
Manage order cycle to insure timely and accurate processing
Field incoming calls by consistently being logged into phone queue 8 5 MST, Monday-Friday
Be the expert on Eco-Products product line, with the ability to clearly and accurately respond to customer questions on the phone and in writing, in addition to presenting the environmentally friendly aspects of our products
Support both SC functions and/or Customer Care functions during vacations, leave or illness
Communicate product specs, new product information, and discontinued items
Communicate catalog updates
Respond and pre-screen potential new distributors as well as assist end users seeking distributor partners in their region
Coordinate and ensure completion of new item(s) and distributor set up paperwork
Assist with company events and shows, as needed
Support Custom Print orders
Update Customer Accounts timely
Foster/nurture business relationships with customers
Ability to independently take the “extra step” providing exceptional customer service
Participate in other as-needed customer service and sales support activities
Accomplish all tasks as appropriately assigned or requested
Qualifications: Experience, Competencies and Education
2+ years of Customer Service or order entry experience in an inside position
Desired Education Level: BS/BA degree preferred
Detail focused with strong time management and prioritization skills
Ability to clearly, accurately and appropriately communicate with customers in writing and/or telephone
Above average problem solving skills coupled with common sense
Effective interpersonal skills and relationship-building skills
Ability to work independently and collaboratively as a team to achieve goals
Intermediate Microsoft Office and computer skills. Excel skills including sorting functions, formulas, and more advanced functions
Strong inclination towards sustainability in business and personal environments
Fast-paced, cube environment, with some level of distractions
Use of office equipment requiring both mental and physical dexterity and repetitive hand and arm motion
This is a full time, non-exempt position, Monday Friday, 8 5 pm MST
Location Boulder, COAdditional Responsibilities
The above are intended to describe the general requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. The omission of specific statement of duties does not exclude them from the position.
Compensation & Benefits
Eco-Products offers a competitive salary and generous benefits package. The benefits include medical, dental, and vision coverage, Flexible Spending Accounts for medical and dependent, life and disability insurance, sick and vacation paid leave, wellness incentive program, holiday pay, 401(k) with Company contribution, employee volunteer program, and an alternative transportation incentive program.
The Company is dedicated to the principles of equal employment opportunity with regards to minorities, females, disabled persons, and veterans.
COMPANY: Waddington North America, Inc.
Requisition Id: 110276
Location: CO - Boulder