Jarden Corporation Customer Care Representative in Boulder, Colorado

Live, Learn, Work and PlaySales Coordinator/Customer Care PositionCompany Overview

For over two decades, Eco-Products has been providing customers with better choices by producing foodservice packaging and paper products made from renewable resources and recycled content. All of our products are made with materials that are gentler on the planet, and we continually strive to drive innovation in our field in all areas of sustainability. Our goal is to build a vibrant business on sustainable business practices, serving as an example to others and leading change in our industry and local communities wherever we operate.

Summary of Position

The Sales Coordinator/Customer Care position is involved in all facets of customer service, purchase order management and sales support. This position will perform customer service activities for distributor sales along with end user sales including; order entry, EDI order process, inside sales support, in addition to performing customer service functions and sales support activities as requested.

Reports To: Customer Care Manager

ResponsibilitiesEssential Duties/Responsibilities

  • Manage order cycle to insure timely and accurate processing

  • Field incoming calls by consistently being logged into phone queue 8 5 MST, Monday-Friday

  • Be the expert on Eco-Products product line, with the ability to clearly and accurately respond to customer questions on the phone and in writing, in addition to presenting the environmentally friendly aspects of our products

  • Support both SC functions and/or Customer Care functions during vacations, leave or illness

  • Communicate product specs, new product information, and discontinued items

  • Communicate catalog updates

  • Respond and pre-screen potential new distributors as well as assist end users seeking distributor partners in their region

  • Coordinate and ensure completion of new item(s) and distributor set up paperwork

  • Assist with company events and shows, as needed

  • Support Custom Print orders

  • Update Customer Accounts timely

  • Foster/nurture business relationships with customers

  • Ability to independently take the “extra step” providing exceptional customer service

  • Participate in other as-needed customer service and sales support activities

  • Accomplish all tasks as appropriately assigned or requested

Qualifications: Experience, Competencies and Education

  • 2+ years of Customer Service or order entry experience in an inside position

  • Desired Education Level: BS/BA degree preferred

  • Detail focused with strong time management and prioritization skills

  • Ability to clearly, accurately and appropriately communicate with customers in writing and/or telephone

  • Above average problem solving skills coupled with common sense

  • Effective interpersonal skills and relationship-building skills

  • Ability to work independently and collaboratively as a team to achieve goals

  • Intermediate Microsoft Office and computer skills. Excel skills including sorting functions, formulas, and more advanced functions

  • Strong inclination towards sustainability in business and personal environments

Work Environment

  • Fast-paced, cube environment, with some level of distractions

  • Use of office equipment requiring both mental and physical dexterity and repetitive hand and arm motion

  • This is a full time, non-exempt position, Monday Friday, 8 5 pm MST

Location Boulder, COAdditional Responsibilities

The above are intended to describe the general requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. The omission of specific statement of duties does not exclude them from the position.

Compensation & Benefits

Eco-Products offers a competitive salary and generous benefits package. The benefits include medical, dental, and vision coverage, Flexible Spending Accounts for medical and dependent, life and disability insurance, sick and vacation paid leave, wellness incentive program, holiday pay, 401(k) with Company contribution, employee volunteer program, and an alternative transportation incentive program.

The Company is dedicated to the principles of equal employment opportunity with regards to minorities, females, disabled persons, and veterans.

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COMPANY: Waddington North America, Inc.

Requisition Id: 110276

Location: CO - Boulder

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