Jarden Corporation Campus Product Coordinator in Owatonna, Minnesota
Celebrating 120 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.
At Jostens, we help people capture, celebrate and inspire through their stories and accomplishments with uniquely customized and personalized products for students and families, educators and schools, teams, and world class athletes and their fans.
The Campus Product Coordinator is a critical member of our College Sales and Service team. The Campus Product Coordinator creates a partnership with our field sales staff to proactively develop and manage our College customer accounts by establishing a value added service relationship with customers. The person in this position will be fully responsible to implement a high level of customer service that supports the sales strategy planned by the Territory Sales Rep. This is evidenced by a proactive approach to understanding customer needs, maintaining customer set up accuracy on Jostens systems, assisting sales people in program implementation, effectively handling daily customer transactional activity via phone, e-mail, mail (customer orders, order status, issue resolution, billing questions, product questions, campus promotion questions, etc.), maintaining customer records, and reporting on business activity.
The Campus Product Coordinator will partner with their sales counterparts in the field to strengthen our business ability to retain customers, increase customer penetration with new products and drive new customer acquisition in order to make our College business grow.
*Proactively understanding customer needs, maintaining customer set up accuracy on Jostens systems, assisting sales people in program implementation, effectively handling daily customer transactional activity via phone, e-mail, mail (customer orders, order status, issue resolution, billing questions, product questions, campus promotion questions, etc.), maintaining customer records, and reporting on business activity. Coordinate and complete all manufacturing sketches and artwork, and other day-to-day activities including warranty service issues.
*Partner with their sales counterparts in the field to strengthen our business ability to retain customers, increase customer penetration with new products and drive new customer acquisition in order to make our College business grow.
*Has contact with other departments and locations within the organization to obtain and provide information
*High school diploma or equivalent
*2 years previous Jostens customer service experience or 1 year rep service experience preferred
*Ability to work independently in an organized manner as well as being a team player.
*Working knowledge of College products & processes.
*Working knowledge of Microsoft Suite Applications
*Strong oral and written communication skills in working with internal & external customers at all levels.
*Ability to make decisions and exercise judgement.
*Ability to resolve complex issues independently.
*Oracle knowledge preferred
Jostens is comprised of dynamic teams of individuals who support the mission of schools, groups and teams by passionately helping people express themselves, celebrate experiences and traditions, recognize achievements and share their stories. We value innovation, integrity, diversity and exceptional performance and want to make that apparent in every experience we deliver.
Jostens is committed to attracting and retaining the brightest and most talented individuals to our company by offering competitive compensation, a progressive and nurturing culture and growth potential. In addition to our traditional benefit offerings, Jostens offers charitable gift matching programs for employees, scholarships and charitable contributions to the communities we serve. Employees also enjoy tuition reimbursement benefits, progressive career planning as well as comprehensive medical benefits and a 401K matching program. Jostens supports and promotes healthy living through education and incentive programs.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
Jostens participates in the E-Verify process.
COMPANY: Jostens, Inc.
Requisition Id: 22612
Location: MN- Owatonna