Jarden Corporation Consumer Contact Center Representative - Champ/Specialty in Owatonna, Minnesota
Celebrating 118 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.
At Jostens, we help people capture, celebrate and inspire through their stories and accomplishments with uniquely customized and personalized products for students and families, educators and schools, teams, and world class athletes and their fans.
This is an entry level phone position in the consumer contact center. The position could include but is not limited to any combination of the following:
*Inbound customer service and/or sales calls
*Outbound calling to customers on past due accounts
*Updating Order information
*Research valid phone numbers and addresses
*Follow up communication with consumers requesting additional information regarding their current/cancelled orders
*Handling some types of consumer requests by inbound/outbound phone and written communications relating to orders, status, requests, and general information.
*Open mail and direct to appropriate departments or respond to consumers. Correspond in writing on consumer requests.
*Interface with plant and other departments to resolve questions and problems
*Team participation and responsibilities and special projects.
*High school diploma or equivalent
*Minimum of 1 year experience providing direct customer support
*computer and keyboarding skills including Microsoft Suite
*Ring knowledge preferred
*Strong organizational and prioritizing skills
*Ability to handle multiple tasks
*Detail orientated; accuracy in dealing with data and systems
*Ability to work independently as well as part of a team to achieve established goals and meet crucial deadlines.
*Ability to problem solve in a fast paced and ever changing environment
*Excellent verbal and written communications
Jostens is comprised of dynamic teams of individuals who support the mission of schools, groups and teams by passionately helping people express themselves, celebrate experiences and traditions, recognize achievements and share their stories. We value innovation, integrity, diversity and exceptional performance and want to make that apparent in every experience we deliver.
Jostens is committed to attracting and retaining the brightest and most talented individuals to our company by offering competitive compensation, a progressive and nurturing culture and growth potential. In addition to our traditional benefit offerings, Jostens offers charitable gift matching programs for employees, scholarships and charitable contributions to the communities we serve. Employees also enjoy tuition reimbursement benefits, progressive career planning as well as comprehensive medical benefits and a 401K matching program. Jostens supports and promotes healthy living through education and incentive programs.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
Jostens participates in the E-Verify process.
COMPANY: Jostens, Inc.
Requisition Id: 22599
Location: MN- Owatonna