Jarden Corporation RBO Sales & Service Associate in Owatonna, Minnesota
Celebrating 120 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.
At Jostens, we help people capture, celebrate and inspire through their stories and accomplishments with uniquely customized and personalized products for students and families, educators and schools, teams, and world class athletes and their fans.
Must be able to work an 8 hour flex shift between the hours of 8am - 7pm Monday thru Friday (4 -10 hours shifts are also available)
This consumer-facing role directly supports the RBO initiative to provide back office sales and service support services to independent sales representatives, including inbound and outbound consumer phone calls, e-mails and online chat communications; order entry; consumer invoicing; and consumer payment processing. There is substantial emphasis on identifying and executing on opportunities to upsell and cross-sell when interfacing with consumers.
*Handle consumer requests by inbound/outbound phone, e-mail and chat communication relating to orders, status, requests, and general information. Customer service requests include expedites, changes, reworks, exchanges, status, billing questions and payments, etc.
*Respond telephonically or via e-mail or chat communications as necessary or appropriate. Research and handle complex issues such as incomplete or incorrect orders, order changes, and other issues related to providing a high level of service to consumers, sales representatives, and their support staff.
*Identify sales opportunities and actively pursue sales using skills in both cross selling and upselling techniques. This may include outbound telemarketing activity.
* Interface with plants and other departments to resolve questions and problems.
*Additional responsibilities and special projects.
*High school diploma or equivalent combination of education and experience
*At least 2 years experience providing direct customer support with demonstrated ability to provide a superior consumer experience
*Strong keyboarding skills and working level ability with standard MS Office applications
*Excellent phone, verbal and written communication skills
*Strong organizational and prioritizing skills and ability to handle multiple tasks
*Demonstrated detail orientation and accuracy in dealing with data and systems
*Ability to work both independently and as part of a team
*Ability to problem solve in a fast paced and ever changing environment
*Fluent English/Spanish Bilingual (oral and written) skills
*Knowledge and experience with Jostens Rings and Grad Products and Jostens order entry system
*Three or more years of previous customer service experience utilizing sales management software and systems
Jostens is comprised of dynamic teams of individuals who support the mission of schools, groups and teams by passionately helping people express themselves, celebrate experiences and traditions, recognize achievements and share their stories. We value innovation, integrity, diversity and exceptional performance and want to make that apparent in every experience we deliver.
Jostens is committed to attracting and retaining the brightest and most talented individuals to our company by offering competitive compensation, a progressive and nurturing culture and growth potential. In addition to our traditional benefit offerings, Jostens offers charitable gift matching programs for employees, scholarships and charitable contributions to the communities we serve. Employees also enjoy tuition reimbursement benefits, progressive career planning as well as comprehensive medical benefits and a 401K matching program. Jostens supports and promotes healthy living through education and incentive programs.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
Jostens participates in the E-Verify process.
COMPANY: Jostens, Inc.
Requisition Id: 22596
Location: MN- Owatonna