Jarden Corporation RBO Support Specialist in Owatonna, Minnesota

About Jostens

Celebrating 120 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.

At Jostens, we help people capture, celebrate and inspire through their stories and accomplishments with uniquely customized and personalized products for students and families, educators and schools, teams, and world class athletes and their fans.


Position Overview

Must be able to work an 8 hour flex shift between the hours of 8am - 7pm Monday thru Friday

The Support Specialist has four areas of focus. Responsibilities are as listed below:


*Develop and write training materials

*Maintain training materials

*Train new and existing employees

*Develop certification program and determine the effectiveness of training

*Provide support to employees

Consumer Affairs Specialist:

*Take and resolve irate customer issues

*Communication with internal and external customers

*Create/establish relationships with all Jostens departments and facilities

*Identify training needs

Quality Monitor:

*Record and evaluate CSR phone calls

*Coach employees on monitored phone calls

*Identify training needs

*Spot check-Side by Side monitoring

Help Desk Support:

*Answer questions from CSR's within the RBO team

*Assist RBO staff to resolve consumer issues

*Write and Update processes

*Maintain Dynamic Content

*Identify training needs



*High school education or equivalent required

*Minimum 2 years customer service or call center experience as well as experience developing and delivering training

*Jostens product knowledge required

*Working knowledge of Legacy, Oracle, Intranet, Clipper

*PC experience with Internet and Microsoft Suite including Access or similar system required

*Strong interpersonal, written and verbal communication skills required

*Strong organizational and prioritizing skills being detail orientated to assure accuracy in dealing with data and systems

*Ability to initiate change through planning, problem solving, decision making and effectively working with people

*Ability to work independently as well as part of a team to achieve established goals and meet crucial deadlines


Why Jostens?

Jostens is comprised of dynamic teams of individuals who support the mission of schools, groups and teams by passionately helping people express themselves, celebrate experiences and traditions, recognize achievements and share their stories. We value innovation, integrity, diversity and exceptional performance and want to make that apparent in every experience we deliver.

Jostens is committed to attracting and retaining the brightest and most talented individuals to our company by offering competitive compensation, a progressive and nurturing culture and growth potential. In addition to our traditional benefit offerings, Jostens offers charitable gift matching programs for employees, scholarships and charitable contributions to the communities we serve. Employees also enjoy tuition reimbursement benefits, progressive career planning as well as comprehensive medical benefits and a 401K matching program. Jostens supports and promotes healthy living through education and incentive programs.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

Jostens participates in the E-Verify process.

COMPANY: Jostens, Inc.

Requisition Id: 22597

Location: MN- Owatonna