Jarden Corporation Warranty Services Representative in Owatonna, Minnesota

About Jostens

Celebrating 120 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.

At Jostens, we help people capture, celebrate and inspire through their stories and accomplishments with uniquely customized and personalized products for students and families, educators and schools, teams, and world class athletes and their fans.


Position Overview

The Warranty Services Representative fields consumer phone calls regarding warranty issues and enters appropriate information into the mainframe. They provide support for Jostens consumers, bookstores, sales representatives, jewelers and dealerships via phone, e-mail or written communication.



Responsibilities include, but are not limited to:

*Customer changes and rework

*Process SST/RLI orders

*Billing Issues

*Resolve issues regarding consumer satisfaction

*Order status

*Rush and expediting procedures

*Shipping inquiries

*Return as is rings

*Warranty Service return mail

*Packaging errors - warranty as well as original rings

*Quality issues

*Clearing Kick outs

*Maintain internal/external mailboxes

*Inform plant of quality issues

*Price quotes and catalogs

*Exception inspection - quality issues

*Contact rep services to facilitate tool requests



*High School Diploma or equivalent

*Minimum of 1 year experience providing direct customer support

*Strong computer and keyboarding skills including Microsoft Suite

*In depth ring product and warranty knowledge highly recommended

*Strong organizational and prioritizing skills

*Ability to multi-task

*Detail orientated; accuracy in dealing with data and systems

*Ability to work independently as well as part of a team to achieve established goals and meet crucial deadlines

*Ability to problem solve in a fast paced and ever-changing environment.

*Excellent phone, verbal and written communication skills required.

*Bilingual (English/Spanish/French) a plus

*Knowledge of Jostens systems (mainframe & Oracle) helpful


Why Jostens?

Jostens is comprised of dynamic teams of individuals who support the mission of schools, groups and teams by passionately helping people express themselves, celebrate experiences and traditions, recognize achievements and share their stories. We value innovation, integrity, diversity and exceptional performance and want to make that apparent in every experience we deliver.

Jostens is committed to attracting and retaining the brightest and most talented individuals to our company by offering competitive compensation, a progressive and nurturing culture and growth potential. In addition to our traditional benefit offerings, Jostens offers charitable gift matching programs for employees, scholarships and charitable contributions to the communities we serve. Employees also enjoy tuition reimbursement benefits, progressive career planning as well as comprehensive medical benefits and a 401K matching program. Jostens supports and promotes healthy living through education and incentive programs.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

Jostens participates in the E-Verify process.

COMPANY: Jostens, Inc.

Requisition Id: 22598

Location: MN- Owatonna